Worried? about YOURSELF...
Someone ELSE?

If you feel like a chat, we're here! ADA Australia proudly offers a range of support, information, and referral advice under our 'Friendly Ear' subscription service for clients, workers (and their families).

This service, operated 24/7 by experienced support workers, is a key part of our commitment
to you and to the wellbeing of your people.

Confidential support is just a phone call away, when troubled by:

Addictive Behaviours

Worried about alcohol or drug use, or gambling, or family and relationship problems related to these and other addictive behaviours? Call us, we're in 'your corner', and we're all ears.

Experiencing Difficulties

When family, financial or personal problems are spilling over – whether due to substance misuse, dependency, gambling or other problems impacting on your life - there is another way. We're here to listen, we can help.

Living with

Living with anxiety, depression, thoughts of self-harm and other concerns around your mental health? Know that you don't need to feel that way; we can get you started back to good health and happiness.

Worried about Others

For those living with others (loved ones, family members, or close friends) or worried about others who may be experiencing difficulties, well, we're ready to listen, why not call us for a chat?


Our 1800 number (supplied to you), operated 24/7 – any hour, any day - is manned by qualified and experienced support workers.

This support is available to all ADA Australia clients: to company employees, contractors, casual staff, trainees, apprentices and others. It is also available free of charge to their families.

Speak to us for more information.


Our commitment is to always have the client’s health and wellbeing – and their needs – as our absolute priority. The interventions, referrals and assistance provided for drug, alcohol, depression, anxiety and mental health disorders are always governed by the caller’s situation and their needs.

Our aim is to be both familiar and trusted – like a “phone a friend” helpline – by those reaching for support.

Friendly Ear support

Service includes:

‘Friendly Ear’ Direct Helpline

Available 24/7 - any hour, any day - our Friendly Ear direct helpline is operated by experienced support workers.

While appropriately qualified, our people have 'been there', our Friendly Ear operators have their own lived experience of drug/alcohol dependence, and of mental health disorder. They bring a special understanding to this support service.

The direct line offers information and advice for help-seeking, and for support and intervention when troubled by drug, alcohol and mental health disorders.

Addiction and Mental Health recovery support

On-going phone support and assistance in accessing clinical interventions, such as drug or alcohol detox and rehabilitation services, men’s behavioural change programs, and trauma counselling.

We have close relationships with major rehabilitation centres in Australia and can provide referrals to suit the caller’s needs.

ADA Australia has provided many thousands of employees with support and advice, and assisted more than 300 people into in-patient treatment since 2016.

Family support

ADA Australia’s Friendly Support Services helpline is also a touchpoint for partners, families and others living with, and impacted by, addiction, mental health disorders, and other challenges.

Toolbox Talks

We can come to you and present to your employees.

Using personal lived experience of battles with long-term addiction and mental health, we share our journey of recovery and deliver a message of hope.

These talks are designed to encourage a positive, ‘speak up’ work culture. They also provide advice, assistance and information around professional services and interventions available (including those available from their GP).

Friendly ear support



Callers to the service can speak anonymously – they need not identify themselves nor place of work, company or organisation (but many are comfortable to provide a first name).


Anything discussed or disclosed is fully protected by the therapeutic relationship – our operators are ethically, professionally and legally bound to respect confidentiality. Information will NEVER be shared without an individual’s full knowledge and consent. (The instances where an Operator is legally required to report/share information is when a person has threatened harm to themselves, harm to another, or in situations involving danger, abuse or potential risk to a child.)


Our operators are trained to correctly manage the situation and to respond appropriately (and, if concerned for the caller’s immediate welfare, to take quick action to access emergency assistance through 000).